Refund policy

Because many of our products are food items, limited-run merchandise, or specialty products, all sales are final. We do not accept standard returns or exchanges.

If your order arrives damaged, incorrect, missing an item, or otherwise unusable, please contact us at ctbisoninfo@gmail.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos when applicable. Once reviewed, we may offer a replacement, store credit, or refund depending on the circumstances.

Food Products

For food-safety reasons, food products cannot be returned. If a food item arrives damaged, opened, spoiled, or unusable, please contact us within 7 days.

Clothing & Merchandise

We do not accept returns or exchanges for sizing, fit, color preference, or change of mind. Please review sizing carefully before placing your order.

Damaged or defective merchandise should be reported within 7 days of delivery.

Cancellations & Refunds

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment or shipped.

Approved refunds will be issued to the original payment method. Shipping charges are generally non-refundable unless the issue was caused by our error.

Cross Timbers Bison
Sulphur, Oklahoma
ctbisoninfo@gmail.com